At Data Guidance Group, we realize that service is our business and your business relies on it.

Service is the cornerstone of our business. We offer same-day turnaround on most repairs, high-level technical guidance, and quality hardware products. Our service delivery system, e.help, is web-based, and uses software developed by the e.business professionals at DGG!

Our e.help system keeps clients informed about the progress of requests. DGG clients have direct access to our e.help system. It is our service management system, based on Microsoft SQL.

E.Help makes sure that you get the best possible service by:

• Keeping records of all open and closed issues.
• Emailing you when an issue is opened or closed.
• Allowing you to close or re-open an issue
• Allowing you to ask questions on-line
• Confirming actions you take on the site, and emailing your password if you forget it
• Subscribe or un-subscribe to DGG announcements or newsletters, and change your address, phone number, or email address in our system.
• Providing Internet based support
• Paging DGG staff and management 24 hours a day, seven days a week if you enter an issue

E.help means we never miss messages. We never forget a task, and we know instantly when our clients have a need. Click here to try our e.help system.