Frequently Asked Questions

Data Guidance Group, Inc. (DGG) is a Mid-South consulting firm helping businesses of all sizes understand, select, and use technology. Our focus is helping clients use technology to build the bottom line.

Data Guidance Group is a full-service solution provider for PCs and PC-based networks. We provide the following services:

• Accounting and Management Information Software Consulting, Recommendation, and Support - Since an accounting system becomes the center of your business information system, selecting the right system is important. That's why DGG specializes in helping clients select and support accounting information systems that contribute to their overall business success.
  
• Hardware Installation, Support, Upgrades, and Trouble-shooting - Technology that creates strategic advantage for a business must be reliable. We provide high-availability, low-response time service for our clients.
  
• Application Design and Programming - Sooner or later, most businesses need a feature that isn't available in off-the-shelf software. Our systems analysts and programmers can create a solution. Sometimes just a simple macro, other times a complete program, we provide exactly the assistance needed.


• Wide Area and Local Area Networking (WANs and LANs) - In the overall strategy of technology, how you connect multiple locations, offices, and warehouses together is critically important. We advise you on technologies including Windows 2000 Terminal Services, Linux, Xenix, Unix, Citrix MetaFrame, Nfuse, and others
  
• ProfitTech - A survey of your business, technology, and strategy with a vision for current and future profit.
  
• E.Business - We provide a complete menu of e.business services including e-business strategy consulting, e-commerce site development, web site development management and maintenance, web programming, web site traffic analysis and reporting, search engine positioning and ProfitTech.

There is never any investment for the first meeting to explore a project. Often we meet many times to discuss whether a project will produce an adequate return for your business. Only when we perform meaningful tasks that produce return on investment for you is there a fee.

We believe in building long-term relationships. We must invest in learning about your business to make a beneficial proposal. This is why we now perform Needs Analysis free of charge for our clients considering updates to their accounting, ERP, manufacturing, or distribution systems.

Data Guidance Group offers services on an hourly basis as well as a project basis. After our initial meetings we can provide an estimate of the time and investment required to complete a job.

In order to be accurate, we have to understand a business situation thoroughly. Sometimes, we invest as much 10-12 hours or more to determine the appropriate solution.

Since we believe in building long-term relationships with our clients, many of whom have been with DGG for 10 years or longer, we are willing to make this investment. There is never any fee until there is mutual agreement to proceed with a project.

Data Guidance Group offers a one-source solution. At Data Guidance Group, we work with hardware in self-defense. Simply put, nothing works well if the hardware isn't reliable. By providing the expert assistance our clients need for their hardware, we assure that we have a solid foundation for systems operation.

But we also support you if you choose another source of equipment. Our clients select systems from Dell, Gateway, HP, IBM, Compaq, and others. We have worked with computer hardware from all major manufacturers, and some computer systems that were assembled by clients. From our standpoint, hardware needs to be reliable and serviceable.

The current market for hardware is so competitive that computer manufacturers are often forced to make decisions based on cost. We've found that this isn't the way to assure that a computer system remains reliable.

Data Guidance Group offers high quality, standard systems that we can service quickly. We'll stand behind the systems we supply. But the quality we build in means that our hardware is sometimes slightly above the current market price of mail order hardware. We have provided a description of some critical differences in DGG-constructed systems.